Making ballot language understandable to voters
Discussed and offered examples of best practices in giving instructions and also found that most ballots in the United States violated these best practices. Continue reading
Civic Design Bibliography | instructions-help
Better Design, Better Elections
A follow up to the 2008 Better Ballots report, documenting the number of votes lost in case studies from the 2008 and 2010 elections.
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Better Ballots
An analysis of elections with unexpectedly high error rates for ballot design or instructions errors, and guidelines for preventing errors. Continue reading
Indexing Stories for Conversational Health Interventions
The Relational Agents project researches ways to use computer agents to form long-term social and emotional relationships with their users. Many of their projects explore using agents for healthcare and healthy behavior change. One area of investigation is whether the agents should speak directly to users or not. Users liked … Continue reading
Style guide for voting system documentation: Why user-centered documentation matters to voting security
The effects of usability for poll workers on the security of the voting process and eight categories of guidelines for developing voting system documentation Continue reading
Usability review of the Diebold DRE system for four counties in the state of Maryland
A usability review reports on strengths and weaknesses of the Diebold AccuVote-TS in Maryland. Continue reading