We think that user experience — including usability, accessibility, plain language — are critical for democracy, elections and civic activities.
We speak out as public advocates, adding our voice to calls for better accessibility, plain language and design of the information, interactions, and services that we all use.
We are non-partisan and non-profit.
Read our ethics guidelines for work in civic design.
Our projects
We organize projects that mobilize user experience professionals to improve the design and usability of elections and other aspects of civic life. Project often come up quickly, and need answers equally quickly. To meet this need we’ve created the flash usability test. With several different teams working simultaneously, we can run more sessions, cover different geographical areas, and collect enough data to provide strong results. Past projects have worked with as few as 12 people, and as many as 100. Dana Chisnell wrote about how this works in Wilder than testing in the wild: usability testing by flash mob
Usability in Civic Life was run by volunteers – usability super heroes – working on short and long-term projects to bring usability and a better experience to the human and technological systems that make up our civic environment.
Leaders: Whitney Quesenbery, Dana Chisnell, Josephine Scott, Sarah Swierenga
Super Hero Volunteers: Lynn Baumeister, Rick Bond, Dana Botka, Sara Cambridge, David Cary, Frank Castro, Josh Carroll, Fred Conrad, Drew Davies, Mike Elledge, Gretchen Enger, Chris Fahey, Jessica Freidman, Nancy Frishberg, Josephine Giamo, Chelsey Glasson, Rachel Goddard, Cyd Harrell, Whitney Hess, Caroline Jarrett, Marion Joss, Laurie Kantner, Jonathan Knoll, Beth Lingard, Michele Marut, Christina Melton, Yelena Nakhimvosky, Ethan Newby, Sandy Olson, Laura Paajanen, Greg Palmer, Daviee Patel, Beth Pickard, Mary Quandt, Ginny Redish, David Rosen, Aaron Schwartz, Rebecca Sherrill, Kyle Soucy, Jared Spool, Bill Swallow, Sarah Swierenga, Angelos Tselepis, Wendy Voelker
This site was built with the help of Francine Wei, who designed the banner.
Usability in Civic Life was founded in 2001 as the UPA Voting and Usability Project, and continued as a project of User Experience Professionals Association. We work closely with other election design groups including civicdesigning.org, Design for Democracy, and the Center for Civic Design.
Activities included workshops with UX professionals, presentations, work with election officials and advocates for better elections. Chronology of project activities