Why the article is helpful
- Heuristics for the older user
- Identified common usability and design issues for older users
- Provided guidance to designers and developers for any website or web-based application
- Information about e-commerce websites and web transactions
After reviewing 50 websites that older users are likely to go to, the authors developed a set of heuristics to better understand older adults. The authors concentrated on the interaction and navigation, information architecture, presentation or visual design, and information design. Common usability and design issues were mentioned and provided guidance to future website developments.
Links to article
Chisnell, D., & Redish, J. (2004). Designing web sites for older adults: A review of recent research. AARP